How to return your purchased items


For returns in FINLAND:

  1. Pack the items into its original packaging. As an mailing bag/box you can reuse the one we sent you or use any other as long as the items inside are protected (customer is responsible that the items arrive in their original condition back to us).

  2. Stick the pre-paid shipping label onto your package and take it to the post office you received your package from. The package will be already prepaid.

  3. Once we receive your products, we will return the money you paid for the items by using the same payment method that you used in your order.

 

For INTERNATIONAL returns:

  1. Pack the items into its original packaging. As mailing bag/box you can reuse the one we sent you or use any other as long as the items inside are protected (customer is responsible that the items arrive in their original condition back to us).

  2. Print out the order confirmation or write a note and put it inside the package. If you write a note, you must write your basic contact information such as Name, Email and Phone number. Without your contact information, we are not able to match your order and returned items.

  3. Ship the items back to us. You can use any shipping company and shipping method you want. The package must arrive either to our warehouse directly or to any pick up location in the city of Riihimäki, Finland. Please note as in our return policy, the cost of shipping in international returns is paid by the customer.

  4. Once we receive your products, we will return the money you paid for the items by using the same payment method that you used in your order.

 

Shipping address:

Receiver:
Name: The Modest Online c/o Markkanen
Street: Koivurannantie 16
Postal Code: 11130
City: Riihimäki
Country: Finland
Phone number: +358 45 220 0570
Email: info@themodestonline.com

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